Sales Development Supervisor

Madison, WI

“Demco is the best company! They have a great call center team and I love to hear the friendly voices every time I call!” If you like hearing comments like this from happy customers, then we want to talk to you.

We are looking for an experienced Sales Development Supervisor to lead the team that provides many customers’ first impression of our company. As a leading supplier to libraries and schools, Demco’s Sales Development Specialists have a passion for supporting educators and librarians, which shines through as they build personal relationships and resolve customer issues.

Does this sound like a team you want to lead? Now is your opportunity to join us!

What You’ll Do Every Day

  • Set the tone for each customer’s first impression when they call Demco
  • Lead the team in using conversational sales strategies to learn about the customer and their issues, to recommend Demco solutions, and to enter quotes and orders received via phone
  • Coach team on selling skills, such as questioning, listening, and problem-solving
  • Teach team about our systems, find efficiencies, and eliminate errors
  • Measure output, monitor quality, and provide objective feedback
  • Share customer trends, identify obstacles, and create ideas
  • Ensure coworkers understand their customers’ needs and all the services and solutions that Demco provides
  • Assist in de-escalating customer issues

 What You’ll Bring to Demco

  • At least a two-year degree in a business-related field or equivalent experience
  • Further education in sales, communication, marketing, and general business preferred
  • Minimum three years of call center experience
  • Minimum two years of experience mentoring, training, or coaching
  • Minimum three years of experience working in a sales environment
  • Minimum three years of experience handling multiple tasks, prioritizing, and working under pressure
  • Strong PC knowledge, including experience using Microsoft Outlook, Word, Excel, and PowerPoint
  • CRM experience

 Aside from our competitive compensation plan, we also offer many benefits to keep you healthy and happy, including the following:

  • Options for health, dental, vision, and life insurances
  • Short-term and long-term disability coverage
  • Paid time off
  • Nine paid holidays
  • Paid volunteer time
  • 401(k) and retirement contributions
  • Tuition reimbursement
  • Assistance in community giving
  • Health and wellness reimbursements
  • Scholarships for dependent children
  • Personal computer purchase plan
  • Dress-for-your-day attire