Sales Development Specialist

Madison, WI

“Demco is the best company! They have a great call center team, and I love to hear the friendly voices every time I call!” If you like hearing comments like this from happy customers, then we want to talk to you.

We are looking for Sales Development Specialists to provide our customers with a great first impression of our company. This sales role answers inbound customer calls and creates quotes and orders based on the customer’s needs. Demco is a leading supplier to libraries and schools, and our Sales Development Specialists have a passion for supporting educators and librarians. They build personal relationships by asking good questions and resolving the customer’s issues.

Does this sound like you? Then your opportunity to join our team starts now!

What You’ll Do Every Day

  • Exhibit an outgoing personality and a customer-centric mindset while building rapport with customers
  • Ask good questions and learn about the customer’s needs
  • Listen intently to ensure we provide solutions that meet customer expectations, budget, and time needs
  • Assist customers to place orders or get quotes
  • Help increase top-line revenue and provide value to our customers by leveraging promotions, cross-selling, and upselling while also building awareness of new product launches and Demco’s proprietary solutions
  • Qualify opportunities and deliver them to the Inside Sales or Consultative Sales teams

 What You’ll Bring to Demco

  • Two-year degree in a business- or communications-related field or three years of experience working in a sales environment
  • Quick typing speed
  • Previous experience with cross-selling or upselling is preferred
  • Strong PC knowledge, including experience using Microsoft Outlook and Word
  • Competitive qualities, including being driven, self-motivated, and goal-oriented
  • Strong communication skills and the ability to interact effectively with internal partners, customers, and prospects

 Aside from our competitive compensation plan, we also offer many benefits to keep you healthy and happy, including:

  • Options for health, dental, vision, and life insurance
  • Short-term and long-term disability coverage
  • Paid time off
  • Nine paid holidays
  • Paid volunteer time
  • 401(k) and retirement contributions
  • Tuition reimbursement
  • Assistance in community giving
  • Health and wellness reimbursements
  • Scholarships for dependent children
  • Personal computer purchase plan
  • Dress-for-your-day attire