Demco, Inc., a long-lasting leader in providing solutions for libraries and schools, focuses on opportunities to increase community engagement with the library. Our Demco Software does just that; our suite of solutions gives libraries and their users convenience, easy access to resources, greater efficiency and connectivity. In support of this growing team, Demco Software is currently accepting applications for our Product Support Engineer position.
As a Product Support Engineer, you will act as a liaison between Demco Software and our customers to provide world-class engineering support. The Product Support Engineer will effectively solve customer issues, complaints, and inquiries and work with internal team members to ensure fixes are logged appropriately and feature improvement ideas are shared. The Product Support Engineer will keep customer satisfaction at the core of every decision and behavior. This flexible position offers the opportunity to telecommute.
Qualified candidates must possess a 4-year degree in Computer Science or other relevant field, which will accompany a minimum of 2 years of experience as a Support Engineer or similar role. Qualified candidates must be excellent problem solvers who have a good understanding of computers, mobile devices, and other tech products, and the ability to provide step-by-step technical help, both written and verbal. The ability to set priorities and manage time effectively is crucial for this role. Familiarity with CRM systems and procedures is helpful.
In exchange for your technical expertise combined with your desire to enhance the customer experience, Demco offers a rich benefit plan designed to support both personal and professional development.