Product Success Manager

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Demco, Inc., a long-lasting leader in providing solutions for libraries and schools, focuses on opportunities to increase community engagement

with the library.  Our Demco Software does just that; our suite of solutions gives libraries and their users convenience, easy access to

resources, greater efficiency and connectivity.  In support of this growing team, Demco Software is currently accepting applications for our

Product Support Engineer position.

Demco, Inc., a long-lasting leader in providing solutions for libraries and schools, focuses on opportunities to increase community engagement with the library.  Our Demco Software does just that; our suite of solutions gives libraries and their users convenience, easy access to resources, greater efficiency and connectivity. In support of this growing team, Demco Software is currently accepting applications for our Product Success Manager role.

As a Product Success Manager, you will be responsible for onboarding customers who purchase a Demco Software product. As such, you will:

  • Ensure every customer knows how to effectively use the products they have purchased
  • Manage the timely completion of new customer implementation and provide a world-class customer experience for all customers
  • Strive to increase customer satisfaction, loyalty, and retention through each customer interaction

A 4-year degree or equivalent experience is required, in addition to a minimum of 3 years’ experience in a customer-facing role, a role performing detail-oriented technical duties, or a role working with QA or software life cycle. Successful candidates must be detail-oriented, highly motivated, flexible and self-directed, with a competitive instinct to drive products to success in the marketplace. Excellent verbal and written communication skills and the ability to speak intelligently and with authority about a variety of technology topics are essential in supporting our customers. Ideal candidates will also have experience with Apple/Google Developer submissions, programming, continuous integration, and web development.

In exchange for your technical expertise, balanced with a strong desire to see our customers use our products successfully, Demco offers a rich benefit package that focuses on helping you develop personally and professionally.

Location: SAN DIEGO,CA, CA
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Apply at: https://demco.prismhr-hire.com/job/60752/product-success-manager